Terms of Service

Last updated: 14 June 2026

Introduction

These Terms of Service (“Terms”) govern the supply of residential masonry and stonework services by SummitStone Works (“we”, “us”, or “our”), operated by Sadiq Bhandari of 544 Manor Street, London, E12 6QN, to you (“you” or “the customer”). They also govern your use of our website at https://summitstoneworks.co.uk.

By requesting a quotation, booking a package, making a payment, or otherwise engaging our services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with them, you should not proceed with a booking. Nothing in these Terms affects your statutory rights as a consumer under UK law.

Definitions

In these Terms: “project” means the stonework or masonry work we agree to carry out for you; “proposal” or “written specification” means the document setting out the scope of work, materials, and expected timeline; “package” means one of the defined services listed on our Pricing page; and “site” means the residential property at which the work is to be carried out.

Scope of Services

SummitStone Works provides residential stonework and masonry services, including decorative stone features, garden wall construction, entranceway improvements, retaining wall projects, stone border installations, and bespoke masonry projects. We work exclusively on residential properties.

The precise scope of any project is defined in the written specification prepared for that project. Work that is not described in the written specification does not form part of the agreed project and may be subject to a separate quotation. We do not provide structural engineering certification, planning permission applications, or services outside the field of residential stonework unless expressly agreed in writing.

Quotations and Proposals

Prices shown for packages on our website are for the specific services described. Larger or bespoke projects are quoted individually following a site review. Every project begins with a review of your requirements, property conditions, measurements, and design preferences before recommendations are prepared.

A quotation is an indication of price based on the information available at the time. A binding agreement is formed when we issue a written specification or accept your booking and payment for a package. Quotations are valid for the period stated in them or, where no period is stated, for thirty (30) days. If the scope, materials, or site conditions change after a quotation is given, we may need to revise the price and will inform you before proceeding.

Project Planning

For most projects we prepare a written specification documenting the scope of work, the materials to be used, and the expected timeline. This is provided so that you understand what is included before scheduling takes place. You should review the specification carefully and raise any questions before work is booked, as it forms the basis of the agreed project.

Where a site review is part of your package, our recommendations are based on the conditions observed at the time of the visit. Hidden conditions that could not reasonably have been identified during the review (for example, unstable ground or concealed services) may affect the work and may require a revised specification and price.

Scheduling

Once a project is agreed and any required payment is made, we will arrange a schedule with you. We make reasonable efforts to begin and complete work within the expected timeline set out in the written specification. However, timelines are estimates and may be affected by factors beyond our reasonable control, including weather, material availability, and site conditions.

You agree to provide safe and reasonable access to the site at the scheduled times. If access cannot be provided, or if work is delayed at your request or due to your acts or omissions, the schedule may be adjusted and additional costs may apply.

Customer Responsibilities

To enable us to carry out the project effectively, you agree to:

• Provide accurate information about the property, its conditions, and your requirements.
• Obtain any necessary permissions, consents, or approvals required for the work, including from neighbours, freeholders, or local authorities where applicable.
• Ensure you have the legal right to authorise work at the property.
• Provide safe, clear, and timely access to the work area, including reasonable access to water and electricity where needed.
• Inform us of the location of any underground services, drains, or other features that may affect the work.
• Keep children and pets away from the work area during construction.

We are not responsible for delays, additional costs, or damage arising from inaccurate information or a failure to meet these responsibilities.

Materials

Materials to be used are described in the written specification. Natural stone and masonry materials vary in colour, texture, size, and finish, and samples or images are indicative only. Some variation between samples and delivered materials is normal and is not a defect.

Where materials are ordered specifically for your project, they may be non-returnable once ordered. Unless stated otherwise, materials supplied by us remain our property until paid for in full. If you supply materials yourself, we are not responsible for their quality, suitability, or performance.

Construction Process

We will carry out the work with reasonable skill and care and in a professional manner. We will take reasonable steps to keep the work area tidy and to minimise disruption. Some noise, dust, and disturbance are unavoidable during construction.

If, during the work, we identify conditions that require a change to the agreed scope, we will discuss this with you and, where necessary, provide a revised specification and price before continuing. We will not carry out significant additional chargeable work without your agreement.

Completion Review

Every project concludes with a completion review and final walkthrough. During the walkthrough we will review the finished work with you against the written specification. This is your opportunity to raise any points so they can be addressed.

Minor variations inherent in handcrafted stonework and natural materials are to be expected and do not constitute defects. If genuine defects in our workmanship are identified, we will put them right within a reasonable time at no additional charge to you.

Payment

Package prices are payable through the secure online payment links shown on our Pricing page. For larger or bespoke projects, payment terms will be set out in the written specification, which may include a deposit and a balance payable on or after completion. All prices are in pounds sterling.

We do not offer subscriptions, maintenance plans, recurring billing arrangements, or membership programmes. Every package is a one-time residential construction service. Payments are processed by our third-party payment provider; we do not store your full card details.

Liability Limitations

We will perform our services with reasonable skill and care. To the fullest extent permitted by law, our total liability arising out of or in connection with a project shall not exceed the total amount paid by you for that project.

We are not liable for indirect or consequential losses, or for loss or damage that was not reasonably foreseeable at the time the contract was formed. We are not liable for defects or damage arising from causes outside our control, including normal wear and tear, ground movement, weather, misuse, alterations carried out by others, or a failure to maintain the work appropriately.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded. Your statutory rights as a consumer are not affected.

Dispute Resolution

If you are unhappy with any aspect of our service, we ask that you first raise the matter with us so that we have the opportunity to put things right. Our Complaints Policy explains how to do this and how we will respond.

We will always seek to resolve disputes amicably and in good faith. If a dispute cannot be resolved directly, the parties may agree to use an appropriate alternative dispute resolution process before pursuing court action. These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction.

No Recurring Billing

For the avoidance of doubt, all services provided by SummitStone Works are one-time residential construction services. We do not operate any subscription, recurring payment, automatic renewal, retainer, or membership arrangement of any kind. You will never be charged on a recurring basis for our services.

Cancellation and Refunds

Your rights to cancel a booking and to receive a refund, including any statutory cooling-off rights that apply to consumer contracts, are set out in our Refund Policy, which forms part of these Terms.

Workmanship Warranty

We stand behind the quality of our work. Where a genuine defect in our workmanship becomes apparent within a reasonable period after completion, and the work has been used and maintained normally, we will return to inspect it and, where the defect is confirmed, put it right at no additional charge to you. This warranty does not cover damage caused by third parties, alterations made by others, accidental damage, misuse, ground movement, extreme weather, or the natural weathering and ageing of stone and masonry materials, which is to be expected over time.

To make a warranty claim, please contact us promptly with details and, where possible, photographs of the issue. Allowing a defect to worsen before reporting it may affect our ability to assess and remedy it. This warranty is in addition to, and does not affect, your statutory rights as a consumer.

Insurance

SummitStone Works carries insurance appropriate to the residential stonework services we provide. Details of our cover can be provided on request. Our insurance does not extend to pre-existing defects in your property, to items or structures we have not been engaged to work on, or to loss or damage caused by factors outside our reasonable control.

Photography and Intellectual Property

We may take photographs of completed work for our records and, where appropriate, to showcase our craftsmanship in our portfolio or on our website. Such images will not identify your full address or personal details. If you would prefer that images of your project are not used for promotional purposes, please let us know and we will respect your wishes.

All content on our website, including text, images, logos, and design, is owned by or licensed to SummitStone Works and is protected by intellectual property law. You may not reproduce, distribute, or use our content without our prior written permission, except as permitted by law for personal, non-commercial reference.

Force Majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, flooding, fire, acts of government, supply shortages, transport disruption, illness, or other circumstances that could not reasonably have been foreseen or avoided. Where such an event occurs, we will contact you to agree a revised timeline, and neither party will be in breach of these Terms as a result of the delay.

Severability and Waiver

If any provision of these Terms is found to be invalid or unenforceable by a court or other competent authority, that provision will be severed and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms at any time does not amount to a waiver of that right or provision, and will not affect our ability to enforce it later.

Entire Agreement and Third-Party Rights

These Terms, together with the written specification for your project, our Privacy Policy, Cookie Policy, and Refund Policy, form the entire agreement between you and SummitStone Works in relation to the services and supersede any prior discussions, representations, or agreements. Where there is any conflict, the written specification for a particular project takes precedence for that project.

A person who is not a party to the contract has no rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999. The contract is between you and SummitStone Works only.

Changes to These Terms

We may update these Terms from time to time. The version in force at the time you book a project is the version that applies to that project. The latest version is always available on this page.

Contact Us

Questions about these Terms can be directed to:

SummitStone Works
Operated by Sadiq Bhandari
544 Manor Street, London, E12 6QN
Email: summitstoneworkss@gmail.com
Phone: +44 7570 732444